Explore case studies and communication materials spanning organizational change, public engagement, internal communications, and complex public issues.
Selected Works
Featured Case Studies
A closer look at the strategy and communication behind complex organizational and public-facing projects.
Customer Information
System Transition
Organizational Change Management (OCM)
Replacing the customer information system changed nearly every way customers managed their accounts. I led the communication strategy for more than 70,000 customers, developing transition resources and adapting the response when launch challenges created an immediate need for support.
Lead and Copper
Rule Revisions
Executive & Regulatory Communications
New federal regulations required clear, careful communication about a deeply personal public health concern. I served as a strategic advisor to executive and operational teams, aligning communication with implementation needs and anticipating potential bottlenecks throughout the project.
United Way
Digital Transformation
Internal Communications & OCM
The employee giving campaign had become increasingly difficult to manage through paper forms and manual reconciliation. I led its evolution into an integrated digital process that simplified participation, improved reporting, and gave employees better access to their giving records.
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