Lead and Copper
Rule Revisions
Executive & Regulatory Communications
Role: Communications Lead and Strategic Advisor
New federal regulations required clear, careful communication about a deeply personal public health concern. I served as a strategic advisor to executive and operational teams, aligning communication with implementation needs and anticipating potential bottlenecks throughout the project.
Selected Project Evidence
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![Columbus Water Works Lead and Copper Inspection Program webpage with service line maps and customer resources.]()
LCRR Information Hub
Customer Resource Center
Online resource offering service line inventory information, regulatory updates, FAQs, and customer guidance in a single location.
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![“Lead Line Free Columbus” video graphic for the Lead and Copper Inspection Program.]()
Project Results Video
Public-Facing Storytelling
Video explaining the service line inventory project, its public-health purpose, and the results communicated to the community.
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![Columbus Water Works door hanger notifying residents of lead and copper inspection work in their area.]()
Customer Door Hanger
Property-Level Outreach
Direct notice providing project information and connecting residents with additional resources.
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![Invitation to a Lead and Copper Inspection Testing informational meeting for school and daycare administrators.]()
Facility Outreach Packet
Targeted Outreach
Invited administrators to an informational meeting and provided materials explaining requirements, water-system records, and partnership support.
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![Illustrated service line guide showing public and private water laterals and common pipe materials.]()
Service Line Guide
Ownership & Materials
Visual guide explaining public and private service laterals and helping customers identify common pipe materials.
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![ACE24 conference presentation titled “Building a Strong Lead and Copper Communications Plan” by Adriann Deering.]()
Conference Presentation
National Thought Leadership
Presentation sharing the communication strategy, implementation approach, and lessons from the Lead and Copper Rule project with a national industry audience.
